Robert Švikart
Multilingual Operations, Logistics & Project Solutions Specialist with international experience across DHL network and depot operations, Deutsche Telekom technical support, fleet management, German HVAC and electrical markets, FIDIC/EBRD infrastructure projects, and European Commission-certified international project work.Project-based services include project coordination, professional translation and interpreting, logistics and fleet support, ATS-optimized CVs and applications, customer and technical support, research, analysis, AI-enabled process optimization and operational consulting across DACH, Benelux and Southeast Europe.Swift delivery. Honest solutions. Strictly no bullshit.
Services & Expertise• Operations & Logistics Coordination
• Project Coordination & Support
• Transport, Depot & Fleet Operations
• FIDIC/EBRD Infrastructure Project Support
• Professional Translation & Interpreting
• Multilingual Customer & Technical Support
• ATS-Optimized CVs, Profiles & Applications
• Research, Analysis & AI Process Optimization
• Operational Consulting across DACH, Benelux & Southeast Europe
🌍 Available for Remote & International Opportunities
Operations, Logistics and Project Professional with 15+ years of international experience across transport networks, depot and fleet operations, business development, customer operations and infrastructure project support.My background includes leadership and coordination roles with DHL Austria, German-market technical support for Deutsche Telekom, business development within the German HVAC and electrical sectors, and translation and project support on a FIDIC/EBRD port infrastructure project with DIWI Consult.I combine practical operational experience, multilingual communication, stakeholder management and AI-assisted workflow optimization to deliver clear, efficient and reliable solutions across European markets.
CORE CAPABILITIES🟦 Documentation & Compliance Management
🟦 SAP, CRM & Digital Workflows
🟦 Remote & Cross-Border Collaboration
🟦 Business Development & Market Research
🟦 German Market Operations
🟦 Customer & Technical Support
🟦 Recruitment & ATS Support
🟦 Tender, Bid & Project Support
🟦 Stakeholder & Partner Management
🟦 Multilingual Business Communication
🟦 AI-Assisted Workflow Optimization
PROFESSIONAL EXPERIENCELAST POSITIONWESTALPINE AG
Business Development Specialist – German HVAC, Electrical Installations & Construction MarketJul 2025 – Jul 2026• Business Development within the German HVAC, Electrical Installations and Construction sectors
• German Market Research and Client Outreach
• Candidate Sourcing & Recruitment Support
• Client & Partner Relationship Management
• Preparation of Offers, Documentation and Onboarding Support
• CRM Administration
• Cross-Functional Coordination with Customers, Candidates and Internal TeamsPREVIOUS POSITIONS & PROJECTSTRANSCOM – CITY CONNECT
Customer Operations & Technical Support Specialist – Deutsche Telekom, German MarketJul 2022 – Oct 2024• German-Language Customer and Technical Support
• Technical Troubleshooting and Service Activation
• Contract Changes and Customer Operations
• SAP-Based Service Management and Documentation
• Issue Resolution and Escalation Management
• Cross-Functional Service Delivery SupportAB MOBIL d.o.o.
Assistant Vehicle Fleet Specialist – Part-Time / ContractJan 2017 – Jul 2022• Coordination of Vehicle Maintenance, Repairs and Inspections
• Roadside Assistance and Replacement Vehicle Management
• Rental Vehicle Operations
• Customer, Supplier and Service Partner Communication
• Insurance Liaison
• Fleet Documentation and Administrative SupportDHL PAKET AUSTRIA GMBH
Road Network CoordinatorSep 2016 – Mar 2019• Regional and Long-Distance Transport Planning across Austria
• Transport Capacity Planning
• Organization of Additional Transport Resources
• Route Optimization and Documentation Control
• Coordination with Drivers, Depots, Carriers and Service Partners
• Performance Monitoring and Operational Reporting
• On-Site Logistics SupportDHL PAKET AUSTRIA GMBH
Depot Manager – Kalsdorf / Remote Management of Depot 74 OberwartJul 2015 – Sep 2016• Daily Depot and Last-Mile E-Commerce Operations
• Team Leadership and Staff Coordination
• Route Planning and Resource Allocation
• Service Partner Coordination
• KPI Monitoring and Quality Assurance
• Process Compliance
• Remote Operational Management of Depot 74 OberwartVARMONTING MTR TRANSPORT
Transport ManagerJan 2014 – Nov 2014• FTL and LTL Transport Planning
• Loading and Warehouse Coordination
• Logistics and Customs Documentation
• Customer Relationship Management
• Invoicing and Administrative SupportINSARA d.o.o.
Transport Manager / DispatcherSep 2013 – Dec 2013• Daily Dispatch for Three Light Commercial Vehicles
• Route Planning and Customer Communication
• Transport Documentation
• Invoicing and Payment Follow-Up
• Vehicle Service Coordination
• Operational SupportSPEDLOG d.o.o.
International Transport ManagerJan 2011 – Aug 2013• International Road Transport Planning
• Client, Carrier and Customs Communication
• Customs Documentation and TIR Carnet Operations
• Timocom-Based Transport Coordination
• Cooperation with Intereuropa
• Invoicing and Operational SupportSCT d.d. / DIWI CONSULT INTERNATIONAL
Port of Durrës Ferry Terminal and Yard Infrastructure Project, Albania
Translator & Project Support / Assistant to the FIDIC Engineer’s RepresentativeJul 2009 – Oct 2010• EBRD-Financed Infrastructure Project Support
• Official English–Slovenian Construction Documentation Translation
• Live Interpretation and International Stakeholder Communication
• Assistance to the FIDIC Engineer’s Representative
• Project Correspondence, Meeting Preparation and Documentation Management
• Logistics, Customs and International Banking Support
• Cooperation with Public Authorities, the Port of Durrës and Guardia di FinanzaSAVA HOTELS & RESORTS – GRAND HOTEL PRIMUS****, PTUJ
Front Office ReceptionistSep 2007 – Sep 2008• Guest Relations and Multilingual Customer Service
• Reservations, Check-In and Check-Out Management
• Billing, Invoicing and Payment Processing
• Front Office Administration and Documentation
• Complaint Resolution
• Cross-Department Coordination
EUROPEAN COMMISSION CERTIFIED
European Voluntary Service (EVS)
European Commission – Youth Programme
International Youth & Community Projects Participant
Tilburg, The Netherlands• Participated in European Commission-funded international youth mobility and cooperation programmes
• Collaborated with multicultural teams and international partner organizations
• Supported educational, cultural and community development initiatives
• Strengthened intercultural communication and stakeholder engagement skills
• Contributed to project coordination and international mobility activities
• Developed teamwork, adaptability and cross-cultural collaboration competencies
COMMUNITY & INTERNATIONAL PROJECTS28th EUROPEAN JUGGLING CONVENTION
Ptuj, Slovenia
Event Operations & Volunteer Coordination• Supported event planning, logistics and on-site operational coordination
• Coordinated communication between organizers, participants, volunteers and stakeholders
• Collaborated with international volunteer teams in a multicultural environment
• Contributed to the successful delivery of a large-scale international eventPOVOD
Project Manager – Volunteer
Sep 2002 – 2012• Led educational, cultural and international cooperation projects from planning through implementation and reporting
• Managed project documentation, funding applications and stakeholder communication
• Coordinated international exchanges, events, workshops and community initiatives
• Collaborated with public institutions, NGOs, educational organizations and international partners
• Coordinated project teams and volunteers while supporting timely project delivery
28th European Juggling Convention
Ptuj, SloveniaEvent Operations & Volunteer Coordination• Supported the planning and operational coordination of one of Europe's largest international cultural events
• Assisted with event logistics, participant coordination and on-site operational activities
• Collaborated with international volunteer teams in a multicultural environment
• Supported communication and coordination between organizers, participants and stakeholders
• Contributed to the successful delivery of a large-scale international event
• Developed event operations, teamwork and project coordination skills
POVODProject Manager (Volunteer)Sep 2002 – 2012• Led educational, cultural and international cooperation projects from planning through implementation and reporting
• Managed project documentation, funding applications and stakeholder communication
• Coordinated international exchanges, events, workshops and community initiatives
• Collaborated with public institutions, NGOs, educational organizations and international partners
• Supervised project teams and volunteers while ensuring timely project delivery
• Developed strong competencies in project coordination, event operations, leadership and cross-cultural collaboration
LANGUAGES🇸🇮 Slovenian – Native
🇩🇪 German – Fluent
🇬🇧 English – Fluent
🇳🇱 Dutch – B2 / Professional Working Proficiency
🇭🇷 Croatian – Fluent
🇷🇸 Serbian – Fluent
🇧🇦 Bosnian – Fluent
TARGET ROLES & ENGAGEMENTSOPEN TO EMPLOYMENT, CONTRACT AND PROJECT-BASED OPPORTUNITIES✓ Operations & Logistics Coordinator
✓ Project Coordinator / Project Support Specialist
✓ Transport Network, Depot & Fleet Operations Specialist
✓ Business Support & German Market Operations Specialist
✓ Multilingual Customer & Technical Support Specialist
✓ Professional Translation & Interpreting Specialist
✓ ATS, Application & Profile Optimization
✓ AI-Assisted Business Process Optimization
PROFESSIONAL HIGHLIGHTS🌍 15+ Years of International Operations, Logistics & Project Experience
🚚 DHL Austria Road Network Coordination & Depot Management
📦 Transport, Last-Mile, Depot & Fleet Operations Expertise
📞 Deutsche Telekom Customer Operations & Technical Support
🏗 German HVAC, Electrical Installations & Construction Market Development
⚓ FIDIC/EBRD Port Infrastructure Project Experience with DIWI Consult
🇪🇺 European Commission EVS Certificate & EU Programme Experience
🤝 Business Development, Stakeholder & Cross-Border Partner Management
🗣️ Multilingual Professional – 7 Languages
💻 Remote Collaboration, ATS Support & AI-Assisted Process Optimization
CONTACT
📍 Ptuj, Slovenia
🌍 Available for Remote, Hybrid, Contract & International Opportunities
📧 Email Me
📞 Call Me
TARGET ROLES & ENGAGEMENTSOPEN TO EMPLOYMENT, CONTRACT AND PROJECT-BASED OPPORTUNITIES✓ Operations & Logistics Coordinator
✓ Project Coordinator / Project Support Specialist
✓ Transport Network, Depot & Fleet Operations Specialist
✓ Business Support & German Market Operations Specialist
✓ Multilingual Customer & Technical Support Specialist
✓ Professional Translation & Interpreting Specialist
✓ ATS, Application & Profile Optimization
✓ AI-Assisted Business Process Optimization
Multilingual Operations, Logistics, Supply Chain and Project Coordination Professional with experience in international transport, business operations, stakeholder management, customer support and cross-functional coordination across Europe.Available for remote, hybrid, contract, project-based and selected employment opportunities across DACH, Benelux, Southeast Europe and wider European markets.