Robert Švikart
Multilingual Operations & Project Coordinator with experience in DHL Logistics, German HVAC, Electrical Installations & Construction Market Operations, Deutsche Telekom Customer Operations and EBRD-funded international infrastructure projects.
Operations & Logistics Coordinator Project Coordination• Customer Operations
• Transport Operationsport Specialist
• Fleet Operations
• Depot Management
• Project Coordination
• Customer Operations
🌍 Available for Remote & International Opportunities
ABOUT MEExperienced Operations, Logistics & Business Development Professional with 10+ years of international experience across transport management, logistics operations, customer operations, fleet management, project coordination and German market business development.
Professional experience includes DHL Austria logistics operations, Deutsche Telekom customer service and technical support, EBRD-funded international infrastructure projects, and business development activities within the German HVAC, Electrical Installations and Construction sectors.
Strong expertise in stakeholder communication, customer operations, transport coordination, process improvement, recruitment support and cross-functional collaboration in multicultural environments.
Multilingual professional fluent in German and English, with professional working proficiency in Dutch and strong communication skills in Slovenian, Croatian, Serbian and Bosnian.
Available for remote, hybrid and international opportunities across Europe.
CORE EXPERTISE
🟦 Operations Management
🟦 Logistics Coordination
🟦 Transport Planning
🟦 Fleet Management
🟦 Customer Operations
🟦 Project Coordination
🟦 Stakeholder Management
🟦 Business Support
🟦 Process Improvement
🟦 Documentation Management
🟦 Remote Collaboration
🟦 German Customer Service
🟦 Business Development
🟦 Customer Success
🟦 Recruitment Support
🟦 German Market Operations
🟦 Technical Support
🟦 Stakeholder Management
🟦 Multilingual Communication
PROFESSIONAL EXPERIENCECURRENT POSITIONWESTALPINE AG
Business Development Specialist – German HVAC, Electrical Installations & Construction MarketJul 2025 – Present
• Business Development within the German HVAC, Electrical Installations and Construction sectors
• Candidate Sourcing & Recruitment Support
• Client & Partner Relationship Management
• Stakeholder Coordination
• German Market Operations
• Administrative & Onboarding Support
• Cross-functional Communication with Customers, Candidates and Internal TeamsPREVIOUS PROJECTSTRANSCOM – CITY CONNECT
Customer Operations & Technical Support Specialist (German Market)Jul 2022 – Oct 2024• German Customer Support (Deutsche Telekom)
• Technical Troubleshooting
• Customer Operations
• Service Delivery Support
• Cross-Functional Collaboration
• Issue Resolution & Escalation ManagementAB MOBIL d.o.o.
Assistant Vehicle Fleet SpecialistJan 2019 – Jul 2022• Fleet Operations Coordination
• Vehicle Maintenance & Repairs
• Roadside Assistance Management
• Customer & Supplier Communication
• Service Partner Coordination
• Rental Vehicle Operations
• Administrative Process SupportDHL PAKET AUSTRIA GMBH
Road Network CoordinatorSep 2016 – Mar 2019• Regional & Long-Distance Transport Coordination
• Transport Capacity Planning
• Route Optimization
• Logistics Workflow Management
• Transport Documentation
• Performance Monitoring
• Operational ReportingDHL PAKET AUSTRIA GMBH
Depot ManagerJul 2015 – Sep 2016• Depot Operations Management
• Team Leadership
• Service Partner Coordination
• Route Planning & Resource Allocation
• KPI Monitoring
• Quality Assurance
• Process ComplianceVARMONTING MTR TRANSPORT
Transport ManagerJan 2014 – Nov 2014• Transport Planning
• FTL & LTL Operations
• Customer Relationship Management
• Logistics Documentation
• Commercial Process Coordination
• Invoicing & AdministrationINSARA d.o.o.
Transport ManagerSep 2013 – Dec 2013• Transport Service Coordination
• Logistics Documentation
• Customer Communication
• Administrative Support
• Invoicing ProcessesSPEDLOG d.o.o.
Transport ManagerJan 2011 – Aug 2013• International Transport Coordination
• Customs Documentation
• Logistics Administration
• Customer & Carrier Relations
• Transport Planning
• Operational SupportSCT d.d. Ljubljana
Port of Durres Ferry Terminal and Yard Infrastructure Project (Albania)
Project Support Coordinator & TranslatorJul 2009 – Oct 2010• EBRD-Financed Infrastructure Project Support
• Translation & Interpretation Services
• Stakeholder Communication
• Project Documentation Management
• Meeting Coordination
• Cooperation with Public Authorities
• International Team SupportSava Hotels & Resorts Terme Ptuj d.o.o.
Grand Hotel Primus****
Front Office ReceptionistSep 2007 – Sep 2008• Guest Relations & Customer Service
• Reservations Management
• Billing & Invoicing
• Front Office Administration
• Complaint Resolution
• Multilingual Communication
• Cross-Department Coordination
EUROPEAN COMMISSION CERTIFIED
European Commission – Youth Programme (EVS)International Youth & Community Projects ParticipantEuropean Commission – Youth Programme (EVS)
International Youth & Community Projects ParticipantTilburg, The Netherlands• Participated in European Commission-funded international youth mobility and cooperation programmes
• Collaborated with multicultural teams and international partner organizations
• Supported educational, cultural and community development initiatives
• Strengthened intercultural communication and stakeholder engagement skills
• Contributed to project coordination and international mobility activities
• Developed teamwork, adaptability and cross-cultural collaboration competencies
SELECTED INTERNATIONAL PROJECTS
Port of Durres Ferry Terminal and Yard Infrastructure Project (EBRD)Durrës, AlbaniaProject Support Coordinator & TranslatorJul 2009 – Oct 2010• Supported an EBRD-funded international infrastructure project in Albania
• Coordinated project documentation, translations and interpretation services
• Facilitated communication between international consultants, contractors, public authorities and project stakeholders
• Assisted international engineering and consulting teams throughout project implementation
• Organized meetings, prepared project documentation and supported administrative processes
• Ensured effective cooperation between local institutions and international project partners
• Contributed to the successful delivery of a major transport infrastructure project
28th European Juggling Convention
Ptuj, SloveniaEvent Operations & Volunteer Coordination• Supported the planning and operational coordination of one of Europe's largest international cultural events
• Assisted with event logistics, participant coordination and on-site operational activities
• Collaborated with international volunteer teams in a multicultural environment
• Supported communication and coordination between organizers, participants and stakeholders
• Contributed to the successful delivery of a large-scale international event
• Developed event operations, teamwork and project coordination skills
POVODProject Manager (Volunteer)Sep 2002 – 2012• Led educational, cultural and international cooperation projects from planning through implementation and reporting
• Managed project documentation, funding applications and stakeholder communication
• Coordinated international exchanges, events, workshops and community initiatives
• Collaborated with public institutions, NGOs, educational organizations and international partners
• Supervised project teams and volunteers while ensuring timely project delivery
• Developed strong competencies in project coordination, event operations, leadership and cross-cultural collaboration
LANGUAGES
🇩🇪 German – Fluent
🇬🇧 English – Fluent
🇳🇱 Dutch – B2 (Professional Working Proficiency)
🇸🇮 Slovenian – Native
🇭🇷 Croatian – Fluent
🇷🇸 Serbian – Professional Working Proficiency
🇧🇦 Bosnian – Professional Working Proficiency
TARGET ROLESOPEN TO OPPORTUNITIES
✓ Operations Coordinator
✓ Project Coordinator
✓ Logistics Coordinator
✓ Customer Operations Specialist
✓ Business Support Specialist
✓ Customer Success Specialist
✓ Transport Operations Specialist
✓ Fleet Operations Specialist
PROFESSIONAL HIGHLIGHTS📦 10+ Years of International Operations & Logistics Experience
🚚 DHL Austria Network Coordination & Depot Management
📞 Deutsche Telekom Customer Operations & Technical Support
🏗 German HVAC, Electrical Installations & Construction Market Development
🤝 Business Development & Stakeholder Management
🌍 EBRD Infrastructure Projects & EU Programmes Experience
🗣️ Multilingual Professional (7 Languages)
💻 Remote Collaboration & Cross-Border Team Experience
CONTACT
📍 Located in Slovenia
🌍 Open to Remote, Hybrid & International Opportunities Across Europe
Operations Coordination
Project Coordination
Logistics Coordination
Supply Chain Operations
Import / Export Operations
Fleet Management
Transport Planning
Stakeholder Management
Vendor Management
Process Improvement
International Projects
Cross-functional Coordination
Business Operations
Customer Success
Contract Management
Multilingual Operations, Logistics, Supply Chain and Project Coordination Professional with experience in international transport, business operations, stakeholder management, customer success and cross-functional project coordination across Europe.Open to Remote, Hybrid and International Opportunities across DACH, Benelux and EuropeLANGUAGESGerman – Fluent / Professional Working ProficiencyDutch – Fluent / Professional Working ProficiencyEnglish – Fluent / Professional Working ProficiencySlovenian – NativeCroatian / Serbian / Bosnian – Professional Working Proficiency